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Providers

About Blue e

Blue e – provider portal for Blue Cross NC

Your resource for member eligibility, electronic claims entry and more.

Full of features to save you time

Blue e is your provider portal for Blue Cross and Blue Shield of North Carolina (Blue Cross NC). See what Blue e can do to speed up your administrative processes.

Already using Blue e? Great! Select any feature below to open it in the portal.

Fast eligibility searches

Look up patient eligibility across all local plans, FEP, State Health Plan and Brighton Health Plan/Blue TPA.

Not a local patient? No problem

Find patients with other Blue plans outside of Blue Cross NC (IPP Host). Our Blue Exchange data management system makes it possible.

Digital insurance ID cards on demand

View, download and print the front and back of your patients’ Blue Cross NC ID cards whenever you need them.

Patient summary of benefits

View the progress your patient has made toward their plan, including copays and co-insurance. You can also see if their plan is active.

Recent patient history at a glance

Create patient care summary (PCS) reports to see patients’ medical care within the past 36 months and prescriptions within the past 12 months.

Paperless claims

Submit professional (CMS 1500) and institutional (UB04) claims electronically. You can also check claim statuses in Blue e too.

Direct deposit payment instead of checks

Did you know you can receive payment from Blue Cross NC via direct deposit? Use Blue e to sign up for electronic funds transfer (EFT).

Help videos

A library of help videos is available to guide you through multiple transactions in Blue e.

Get started using Blue e

Blue e is available for providers plus practice and hospital administrators registered and credentialed with Blue Cross NC. Not yet a Blue Cross NC provider? Join our network full of providers caring for millions of North Carolinians.

Register for Blue e

  1. Receive your welcome letter as a Blue Cross NC contracted provider with a registered NPI.
  2. Complete the Blue e registration form.
  3. Submit the form.
  4. Receive a welcome email from Blue Cross NC with a temporary Blue e password.
  5. Log in with user ID from Blue e registration form and temporary password. Update password and start using Blue e.

Manage Blue e users

After registering for Blue e, administrators can add, modify or delete users with these forms. 

Add or remove Blue e users (PDF)

Add or remove provider NPIs (PDF)

Registration exceptions

Are you a chiropractor or a billing service?

If yes, you will need to complete a separate form to start the Blue e registration process.

Blue e Network Agreement for Chiropractors (PDF) Blue e Network Agreement for Billing Services (PDF)

Blue e FAQ

Yes, both claim status and eligibility information for out-of-state claims and members are available. Blue e transmits your inquiries to the Blue Cross and Blue Shield home plan of your patient and returns their response.

Batch 837 Health Care Claims can no longer be corrected on Blue e. A new error listing on Blue e identifies of the 837 errors - the 837 Claim Denial Listing. Providers should correct claims in error on their practice management systems and resubmit those claims in a batch 837 Health Care Claim transactions. Batch claims are processed daily in the evening. As soon as the corrected claims are processed and successfully adjudicated, they are dropped from the Blue e Error Listing.

Blue e services are available for both the local proprietary format and HIPAA compliant transactions. Blue e is available for direct data entry of claims, claim correction, and inquiries in the Blue Cross NC local proprietary format and will continue to be available for as long as the CMS contingency plan is in place and the local proprietary format can be accepted.

Blue e is available for eligibility inquiries and inquiries about 837 claims submitted in batch to Blue Cross NC; however, the claims correction functionality on Blue e is not available for HIPAA compliant 837 claims.

The error correction functionality of Blue e is not available for claims submitted in the HIPAA-compliant 837 format, but will be available for those claims submitted on Blue e or in batch local proprietary format. Blue e claim correction functionality is being removed in the HIPAA compliant format to encourage providers to make corrections to claims on their practice management systems and resubmit claims in electronic batch.

Blue Cross NC continues to provide Blue e and RealMed services and support them.

Get help using Blue e

Blue e help documentation

View guides for using transactions in Blue e.

View help guides

eSolutions Help Desk

For questions or issues with Blue e and electronic claims submission.
 

888-333-8594, Option 1

Monday – Thursday 8 a.m. to 5 p.m. ET

Friday 8 a.m. to 4 p.m. ET

Provider Blue Line

For providers with other questions about Blue Cross NC.
 

800-214-4844

Monday – Thursday 8 a.m. - 5 p.m. ET

Friday 8 a.m. - 4 p.m. ET