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Do you have complex health issues? We can help.
The Nurse Support Program offers a variety of interventions that can help you manage complex, chronic, or disease-related health conditions, and improve your quality of life. All at no extra charge to you.
When you join this program, you’ll connect with a team of dedicated Care Management professionals – nurses, social workers, dietitians, pharmacists, and others – who will give you personal, one-on-one assistance.
Get the right help, when you need it
Improve your quality of life
Our goal is to remove any barriers that may get in the way of you better managing your health. We want to help you:
- Understand your condition, treatment options, and plan
- Make informed decisions about your health care
- Learn methods to improve how you manage your condition day to day
- Work with doctors and providers on your health care team who can coordinate your care and help you understand your benefits
- Connect with community resources that offer additional support
Sherri was absolutely a pleasure to work with. She was very instrumental in my recovery process.
- Member, Blue Cross NC
Get personalized care
As a participant in the Nurse Support Program, you’ll be assigned a registered nurse who will advocate for you as you negotiate the sometimes complicated health care system. Your nurse advocate will help you understand the benefits of receiving quality and cost-effective care.
Your nurse advocate will work with you and your health care providers to create an individualized plan of care to help you better understand and better manage your condition.
Your nurse advocate will continue to work with you until your condition is improved, or you’ve reached a point where you can easily manage your own care.
Chrissy was wonderful. She followed up with me throughout my entire pregnancy and postpartum. She genuinely cared about me and my baby.
- Member, Blue Cross NC
It's like having "a nurse in your pocket"
Members who use the Nurse Support Program have access to a mobile app powered by Wellframe®. This easy-to-use tool lets you:
- Connect directly with your care team
- Monitor your care plan progress
- Keep track of your medications and appointments
- Have daily check-ins and tasks
- Read helpful articles about your health
- Get interactive coaching, notifications, 2-way messaging, and more
Is the Nurse Support Program right for you?
You may benefit from this program if you:
- Take multiple medications
- See several health care providers for your condition
- Have questions about your condition or your treatment plan
- Find it difficult to stick to the lifestyle changes your physician has recommended
Participation in this program does not:
Cost anything extra. The Nurse Support Program is a benefit included in your health plan.
- Replace your current care. You will continue to work with your health care provider.
- Interfere with your normal schedule. We work on your schedule – how often you talk to us is up to you.
How we can help
The Nurse Support Program can help take the stress out of dealing with:
- Complex health conditions
- Multiple health concerns
- Injuries sustained in accidents
- Disease-specific illnesses
- Short-term disability
Call us today
Speak with a care management professional who understands your complex health concerns.
Call 800-218-5295
Care Management Hours:
Mon–Thurs: 8 AM–7 PM ET
Fri: 8 AM–5 PM ET
Disclosures:
Wellframe is an independent company solely responsible for the services it provides and does not offer Blue Cross or Blue Shield products or services. The purpose of the program is to assist you in maintaining and improving your health. The services and information provided by the Blue Cross NC nurse advocates are intended as a resource and are not intended to provide medical advice. Results are not guaranteed. Before making any decisions regarding changes in your care or medications, be sure to consult your doctor.
Blue Cross NC offers the Nurse Support Program for your convenience and is not liable in any way for the goods or services received; results are not guaranteed. Decisions regarding your care should be made with the advice of your doctor. Blue Cross NC reserves the right to change or discontinue this program at any time without prior notification from Blue Cross NC.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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